Call Centre
Recently (well one incident not that recent), I had to called into my banks. One is HSBC for my visa card and one is Westpac for my business account. I must admit, I had better experience with Westpac than HSBC. I contacted both banks for different reasons with different circumstances and mood. Therefore it is correct to say that I'm biased a bit since the start. Nevertheless, my experience was that the call centre staff from Westpac are more courteous and speaking softer, making me feel much relaxed and better mood when talking to them, even though it's relating to some account fees I may be paying . I definitely like to give more of my business to them in the future. Good job to Westapc's Call Centre staff.